Safeguard Service Agreement

Ensure maximum uptime with fast technical support

nimax safeguard

Looking to reduce downtime and secure rapid support for your printers? With a Safeguard service agreement from nimax Kenya, you receive immediate technical assistance, onsite interventions, and proactive system optimization – all within one fixed contract.

Expert-staffed helpdesk: Our skilled technicians are ready to support your operators. Over 30% of production stoppages come from minor issues that can be quickly resolved through remote assistance – helping you get back into production faster.

Onsite service at no extra charge: If the issue cannot be fixed remotely, we dispatch a technician to your facility. Labor, travel, and spare parts are fully covered under your agreement – no hidden expenses.

Yearly optimization and system review: Each year, we perform a detailed check of print quality, system performance, and data security. You’ll receive a written report with tailored recommendations based on the latest expertise.

Priority call-out: As a Safeguard customer, you benefit from prioritized response and guaranteed technician visits within 24 hours if required.

Your benefits include:

  • Expert-staffed helpdesk
  • Onsite service including labor and travel
  • Spare parts fully included
  • Annual optimization report
  • Priority call-out
  • Live status and log data via Domino Cloud
  • Backup printer option